Customer FedEx Account Setup

Owned by Andres Toledo, created
Last updated: Dec 12, 2023
3 min read

In this article you will learn how to set up, and use a customer’s FedEx account instead of the company’s account when using the FedEx Integration.

To enable customer’s to use their own FedEx account, you must first enable the FedEx Integration for your company. To learn more, read .

Step one: Company Setup

To enable a customer to use their own FedEx credentials, do the following instructions:

  1. Go to Setup and select Customers.

  2. Search the customer.

  3. Click on Edit from the Actions column.

  4. Click on FedEx Integration from the Setup tab.

  5. Select the account used for this customer’s shipping in the FedEx Shipper section.

  6. Click on Save.

After you complete this process, the customer will be able to add their FedEx credentials from the E-Commerce as described in the Customer Setup.

The system will use the company’s account until the customer’s account is active.

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Enable your customers to use their FedEx account from the Setup - Customers screen.

Step two: Customer Setup

Once your company enables you to add your FedEx account, do the following instructions:

  1. Open the E-Commerce.

  2. Go to My Account and select FedEx Shipper Information.

  3. Select the mode:

    1. Test: This mode will not create real labels and shipments and will help you to learn the workflow. When you select this option, your account will be labeled as inactive.

    2. Production: This mode will send information to FedEx and generate real labels. When you select this option, your account will be labeled as active.

  4. Fill out all the information.

  5. Click on Save.

If you don’t see the FedEx Shipper Information tab, contact your company’s administrator and ask them to enable this tab for you as described in the Company Setup.

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You can add your FedEx account from the My Account - FedEx Shipping Information tab.

 

Bill Shipments via Bloomnet

If you want to charge your customer for shipment via Bloomnet, you will need to set your customer's FedEx settings to invoice the shipment to the sender. This will enable you to invoice any additional charges set in Bloomnet.

To bill shipments via Bloomnet, do the following instructions:

  1. Complete the Company Setup.

  2. Go to Setup and select Customers.

  3. Search the customer you are editing.

  4. Click on Edit from the Actions column.

  5. Click on Fedex Integration from the settings column.

  6. Optional: Select the service type this option will apply.

  7. Select Sender in the Bill To field.

  8. Click on Save.

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