KometPayments FAQs

KometPayments is Komet’s new payment processing solution. It offers a streamlined, secure, and efficient way to handle transactions, providing enhanced features and capabilities. The product will soon be available to Floral Computer Systems, Unosof, Axerrio, and Komet users. 

We switched to KometPayments for improved reliability, broader payment method options (ACH, and soon, cross-border), enhanced security features, and a better overall user experience, including working directly with Komet’s sales, implementations, and support teams instead of transferring customers to a third party.

• KometPayments will be available once you have completed the onboarding form with the required information and Stripe’s KYC has verified your account. You can see the status of your account in the KometPayments setting. 

• If you are migrating from Clearent, two additional steps are required.

1. You must sign and return to Komet two token export transfer forms (the Merchant Consent and Release and the Data Transfer Release and Indemnification Agreement). These forms authorize Clearent to securely transfer customer-stored cards directly to the KometPayments system. Once the form is returned, within 1–2 weeks, any customer card information stored with Clearent will be available within KometPayments. During this time, you can continue to use Clearent or transition to KometPayments without Clearent's stored cards.

2. You will need to sign a Clearent Account Closure Form. This will end Clearent’s fixed monthly charges.  

   • Komet will share these forms with customers via Docusign and Komet will return the signed forms to Clearent. To avoid confusion, do not share the forms with Clearent yourself.

There are several reasons why a payment can fail. The most common ones are:

• Code 51—Insufficient funds: The cardholder does not have enough money to cover the transaction in the account associated with the credit card.

• Code 65—Credit limit exceeded: The cardholder has spent over the credit limit associated with their card, and they will need to clear their balance before they can proceed with the transaction.

• Code 54—Expired card: The credit card is expired and is no longer a valid payment method.

• Code 14—Incorrect card number: This error code typically occurs during online transactions, when the card number entered does not match the real credit card number (likely due to human error).

• Code 63—Wrong CVC: The three- or four-digit security code (CVC) entered during the transaction is incorrect.

• Code 41—Lost card, pick up: The cardholder has reported the card as lost, and all transactions have been frozen to prevent fraudulent charges.

• Code 43—Stolen card, pick up: The cardholder has informed the issuer that the card has been stolen, so future transactions will be denied.

• Code 05—Do not honor: The issuing bank has declined the card for an unknown reason.

• “Your card does not support this type of purchase” - This could mean the customer used a Debit Card and did not enter the pin, the card is blocked for cross-border transactions, or might be a corporate card restricted to specific purchases.

If you got a different code, you can see more information in this page.

• Single Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Company Setup >> KometPayments, and completing the onboarding form

• Multi-Location Company: The process involves logging into your Komet Sales account, navigating to the Setup >> Settings >> Locations Tab >> KometPayments, and completing the onboarding form for each location.