FAQs and Troubleshooting

Owned by Former user (Deleted)
Last updated: Dec 04, 2023 by Andres Toledo
3 min read

Welcome to our Frequently Asked Questions page. In this section, you will find the following:

  • Customer and User Questions

  • Technical Questions

  • Questions for Specific Processes

General FAQs

Komet Sales is optimized for Safari, Chrome, and Mozilla Firefox. Komet is not fully supported by Internet Explorer or Edge.

To change or reset your password, please go to Change Password or Reset Password.

From your Komet Sales account:

  1. Go to Setup and select Users.

  2. Search the user.

  3. Click on Reset Password.

  4. Click Yes on the pop-up to send a new password to the user.

For more information, read Reset Password for a Grower or E-commerce User.

You can change it from the E-commerce List. Click on the user icon at the top right corner of the screen, select Change your Company and choose the company.

Yes. If you see the green Excel icon, that means you can export any existing data.

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Contact Customer Support

You can contact our support team via any of the following channels:

  • Email. Send us an email to support@kometsales.com and provide details about your question or issue.

  • Chat. Click on the chat icon at the bottom left of the page from the Komet Sales app or webpage.

  • Screenshot Report. You can send a screenshot with a message directly from the app by clicking on Need Help? and selecting Ask a question or send a comment with a screenshot.

  • On the phone. Give us a call at +1 (786) 206-0554.

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