Overview
When a customer receives damaged products or product with any other issue, they may request a credit from your company.This credit can then be submitted for review by the sales manager and ultimately Approved or Rejected. If the credit is approved, it will affect the customer invoice and will be reflected as a credit on the customer's statement.
How to issue a customer credit?
There are two possibilities when it comes to create customer credits: create credits associated to an invoice or create Standalone Credits.
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Audit Trail
The system will save information of the actions performed by users on credits. This information is displayed under the comments, in the Audit Trail section.
