Overview

It is possible that you are not able to place an order for e-commerce. This might be due to the cut off time set for the current day or to the time limit have been reached.

Error Messages

There are a variety of reasons why e-commerce orders cannot be completed. Messages as the following would appear.

When the cut off time is reached, messages as the following will appear.

• The order cannot be checked out since the cut off time set (11:00 EST) has been reached. Please contact your account manager: This message appear when you add products to your shopping cart, but the Checkout process cannot be completed since the cut-off time of the original source of one or more of the products chosen has been reached. In this case, we recommend you to contact your sales representative so they can review you case and make an exception (if possible) or wait for the next day to place your order.

• There are no products available for the selected ship date & carrier combination: This message will appear when there are not products available due to the ship date and carrier chosen.  In this case, we recommend you to select a different date, carrier or contact your sales representative so they can review you case.

• Products from this source () are no longer available for the ship date, but are available for a later ship date: This message will appear when the cut-off time of the original source of the product has been reached.  In this case, we recommend you to select a different product, date or carrier or contact your sales representative so they can review you case.

• The time limit for this order has expired and this order has been cancelled. In a few minutes you and your salesperson will receive an email listing the items that were cancelled: the order has been cancelled due to the e-commerce timer, please proceed to add the items again to the shopping cart. (Only applies when the e-commerce timer has been enabled for your account).