I cannot process a credit card payment

Owned by Former user (Deleted)
Last updated: Apr 06, 2022 by Andres Toledo
1 min read

There may be a variety of reasons why a credit card payment is not processed.


Important

  • Keep in mind that the system only allows to process credit card payments through Clearent with IPs within the United States. External IPs are not allowed.
  • Make sure that your company's currency and your customer's currency is USD.
  • If your company is multilocation, make sure you enable the integration for each location.



Terminal Payments: Common Issues

  • Payment failed. There was an error connecting to the terminal: check your connection and try again.
  • Payment failed. Your payment session has timed out: try again, and if the problem continues, contact Clearent's support team or Komet Sales Team.
  • Payment failed. The payment may have been cancelled or the terminal is in use:  wait a couple of minutes and try again.
  • Payment failed. Possible duplicate payment detected: verify that the order has not been paid yet from the Payment History.
  • Payment failed. Not sufficient funds: contact your customer so they can provide you a different form of payment.
  • Payment failed. Consult the card terminal or receipt for more details: try again and if the problem persists, contact the Clearent Team.


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