The system allows processing refunds for your credit card payments. This article explains how to apply them. In case you need to refund open credits to credit cards, read Refund Open Credits to Credit Cards.
Full Refunds
If you want to cancel a credit card payment you should process a Full Refund. Once the refund process is successfully completed, you won't need to process the refund again in the Clearent portal.
Important
This action cannot be undone.
How to process a Full Refund
Common Scenarios
| Case | What will happen | What to do |
|---|---|---|
The order related to a credit card was paid in Komet Sales through the Clearent integration using a credit card that is not saved in the system. OR The order related to a credit card is paid in the Clearent portal (In-App) or terminal with a different credit card that is not saved in the system | The system will make a refund on the same amount (matched transaction) to the credit card:
This also applies to:
| Nothing, the refund will be made to your credit card. |
Multi location companies
At the moment you will process a full refund in a multi-location company, you should consider these key aspects to make the location eligible for this transaction:
- The open-credit(s) has to be associated with the location where you will process the refund.
- Credit cards need to be associated with the location where you will process the refund.
- Clearent setting needs to be enabled in the location to process the refund.
Unable to Refund a Credit Card Payment
| Issue | Explanation |
|---|---|
Payment was not refunded:
| Refunds can also be processed through Clearent. In those cases, this message indicates that the refund has already been made, but, to reconcile your accounting balance, you can create a matching refund entry in Komet. |
Important
Users cannot process a Refund for a date prior to the payment date.