Overview
Komet Sales allows you to activate a countdown timer for the e-commerce so your buyers know how much time remains to complete the checkout process. This option applies to all inventory types, including open market, future inventory, K2K and Vendor Availability.
Important
Companies connected through K2K integration as Buyer Companies will have the e-commerce timer enabled by default.
- Admins enable and set up a 60-minute e-commerce timer.
- Admins decide whether the system should send email notifications to salespeople.
- Buyers log in to the e-commerce site and the countdown starts.
- If the maximum time is reached before the customer checks out the order, this will be canceled.
- The customer will receive a notification on the screen and through their email as well. This informs that the order has been canceled, so they have to place it again.
Information
If the timer finishes before the order is checked out, the system will cancel the order or Prebook generated. In case the products come from the K2K Integration, all Prebooks and Purchase Orders created will be canceled as well.
To keep in mind:
The remaining time to complete the order may be reduced by the cut-off time of the original source of the products buyers add. For further information read Unable to Complete an E-commerce Order.