Edit E-commerce Orders

Owned by Former user (Deleted)
Last updated: Nov 05, 2024 by Andres Toledo
2 min read

In this article, you will learn how to edit e-commerce orders and prebooks.

User Roles: E-commerce Customers.

Important

  • Customers will not be able to edit Prebooks and Orders created by Salespeople.

  • You can only edit orders with an "In progress" status. Once you complete the checkout process, changes are unavailable.

Edit E-commerce Orders

To edit the e-commerce orders “In progress”, do the following instructions:

  1. Login into your Komet e-commerce account.

  2. Go to the E-commerce tab and select Order Summary.

  3. In the Actions column, click on the Edit option of the “In progress” order you need.

  4. In the Ongoing Orders window, select the order you want to edit.

  5. Now, you have three options when it comes to editing your order:

    1. Change the Shipping or Delivery Address.
      Click on Shipping Address and select the address you want, then click on the Shopping Cart.

    2. Add new products.
      Select the products you want to add from the table below, then click on the Shopping Cart.

    3. Remove existing items from your order.
      Go to the Shopping Cart and, in the Actions column click on the Remove option of the product.

Your order number will be automatically canceled if you don't checkout within 3 days. In the meantime, it will have the In progress status in your Order Summary.

 

Edit E-commerce Orders.gif

 

Back to top

Edit E-commerce Prebooks

To edit the e-commerce prebook “In progress”, do the following instructions:

  1. Login into your Komet e-commerce account.

  2. Go to the E-commerce tab and select Prebook Summary.

  3. In the Actions column, click on the Edit option of the prebook you need.

  4. Now, back in the New Order tab, you have three options when it comes to editing your order:

    1. Change the Shipping or Delivery Address.
      Click on Shipping Address and select the address you want, then click on the Shopping Cart.

    2. Add new products.
      Select the products you want to add from the table below, then click on the Shopping Cart.

    3. Remove existing items from your order.
      Go to the Shopping Cart and, in the Actions column click on the Remove option of the product.

 

Edit E-commerce Prebooks.gif

 

Back to top

Related Articles