How to Apply a Chargeback to a Payment

Overview

The system allows to process a chargeback for uncompleted or failed transactions. The system will reopen all the invoices that were associated with the selected payment and a negative transaction will be created with the same information of the original payment so the balance of both transactions is 0. If you want to charge your customers with a fee, you should consider processing a NSF instead of a Charge Back.

Instructions

Charging Back Credit Cards Payments

Once you charge back a payment made through a credit card, Komet Sales will refund the amount of the transaction to the customer's card.

Information

Information

Users cannot process a Charge Back for a date prior to the payment date