Overview
The system allows to process a refunds for your credit card payments. This article explains how to process them. In case you need to refund open credits to credit cards, read How to Refund Open Credits to Credit Cards.
Full Refunds
If you want to cancel a credit card payment you should process a Full Refund. This is done in cases of fraudulent transactions, duplicated billing, bank processing errors.
Important
This action cannot be undone. You won't need to process the refund again in the Clearent portal.
How to process a Full Refund
Unable to Refund a Credit Card Payment
| Issue | Explanation |
|---|---|
The refund could not be processed:
| The payment has customer credits already applied in other payments. |
Payment was not refunded:
| Refunds can also be processed through Clearent. In those cases, this message indicates that the refund has already been made, but, in order to reconcile your accounting balance, you can create a matching refund entry in Komet. |
Information
Important
- In order to return the whole amount of the transaction to the customer's card, refunds should be carried out on the same date as the payment date. On the contrary, the credit card processor may apply fees for the transaction.
- Users cannot process a Refund for a date prior to the payment date.