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Overview

The system allows to process a refunds for your credit card payments. This article explains how to process them.

 Full Refunds

If you want to cancel a credit card payment you should process a Full Refund. This is done in cases of fraudulent transactions, duplicated billing, bank processing errors. The process will be executed by Clearent from your Komet Sales account.

Important

This action cannot be undone.


How to process a Full Refund



Important

  • In order to return the whole amount of the transaction to the customer's card, refunds should be carried out on the same date as the payment date. On the contrary, the credit card processor may apply fees for the transaction.
  • Users cannot process a Refund for a date prior to the payment date.


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