Overview
The system allows to process refunds for your credit card payments. This article explains how to apply them. In case you need to refund open credits to credit cards, read How to Refund Open Credits to Credit Cards.
Full Refunds
If you want to cancel a credit card payment you should process a Full Refund. Once the refund process is successfully completed, you won't need to process the refund again in the Clearent portal.
Important
This action cannot be undone.
How to process a Full Refund
Unable to Refund a Credit Card Payment
| Issue | Explanation |
|---|---|
Payment was not refunded:
| Refunds can also be processed through Clearent. In those cases, this message indicates that the refund has already been made, but, to reconcile your accounting balance, you can create a matching refund entry in Komet. |
Information
Important
Users cannot process a Refund for a date prior to the payment date.