The Automatic Billing Did Not Work
There may be a variety of reasons why the Automatic Billing cannot be carried out. In any case, a message will appear on the Inventory Summary, next to the product name informing it. For more information, refer to Automatic Billing Issues.
The following table lists the most common messages which could be displayed from the inventory summary and their causes:
| Message | Cause |
|---|---|
| This product could not be automatically invoiced since it doesn't belong to the customer now | The staging customer is empty |
| This product could not be automatically invoiced since it belongs to another customer now | The staging customer is different from the prebook customer |
| This product could not be automatically invoiced since the customer is held by credit conditions | This customer is held by credit |
| This product could not be automatically invoiced since it's for Open Market | The staging belongs to an Open Market customer |
| This product could not be automatically invoiced since it's for Open Market (Future Sales account) | The staging belongs to a Future Inventory customer. |
| This product could not be automatically invoiced since the date of the prebook X is before than X | The prebook ship date X is before than today X |
| This product could not be automatically invoiced since it has reached the cut-off time for the automatic billing process | The prebook ship date X is the same day than today X but is after the cut off X |
| This product could not be automatically invoiced since it was already fulfilled | This prebook item was already fulfilled and sent to open market |
| This product could not be automatically invoiced since it was already fulfilled | This prebook item was already fulfilled and wasn't sent to open market |
| This product could not be automatically invoiced since the box could not be opened. | The inventory could not be opened |
| This product could not be automatically invoiced since the customer transfer doesn't have day of service for that day | There is not carrier set up for the Customer transfer days of service. |
| This item couldn't be automatically billed since all the units can't be added to the same invoice. Please proceed to bill this order manually. | Some of the products within the box does not have the same customer and carrier. |
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