Create a New Promotional Message

To create a new message or promotion for your E-Commerce, do the following instructions:

1. Go to Setup and select Settings.

   • If you have a multi-location company, click on the Locations tab. 

2. Click on Promotions and Messages in the E-Commerce group.

3. Click on the New Message tab.

4. Add the title and message you want to publish.
   You can also add images in the editor.

5. Select the date of publishing in the Publish On field or select Publish Now. The time is EST.

6. Set the expiring date on the Expires On field. The time is EST.

7. Select the Message Type.

   1. Pop-up. The message is displayed in the bottom right corner of the screen, and once the user clicks on it, it is displayed as a Window.

   2. Window. The message is displayed as a window that fills the screen. If there is more than one Window message during the same period, only the first one will be displayed as a window and the others as Pop-ups.

8. Click on Save.

Edit Promotional Messages

Once the message is published, Komet will automatically take you to the Message History tab within the Promotions and Messages screen.  In this screen, you will be able to see all of your previous messages.

Under the Actions column, you have the option to Edit, Delete or Copy message. A message that is selected to be published on a future date or time from the day you originally created the message will appear under the Status column as a  Draft.  Under the Actions column, you have the option to Edit, Delete, Copy, or Publish.

Here are some recommendations on how to format your messages to ensure they stand out and have the highest impact on your customers:

• Image dimensions: 900px width and proportional height.

• Image format: JPG

• Recommended file size: 500 KB

• Font size:

  • Header: 20-24px - Bold

  • Subheading: 16-18px

  • Body: 14-16px

• Font colors: For a white background, we recommend using the following colors:

  • Header: #171A1C or #000000 (Black)

  • Body: #32383E or #555E68 (Gray)

• Other details:

  • Line spacing: 1.5 to ensure readability.

  • Font: We recommend not using all-caps text as this can be hard to read for some people.