Clearent Integration

With the Clearent Integration, you can process credit card payments from Order Entry, Accounts Receivable, and E-Commerce.

Roles enabled to modify settings: Admin, Setup.

Please take the following statements into account:

  • This Integration only works in the United States.

  • If you disable this Integration, you will need to contact Komet Sales to enable it again since the system will delete the configuration.

  • To disable the acceptance of credit card payments through physical terminals, we suggest deactivating the payment method from the Accounts Receivables settings.


Custom Settings

Once your account is ready, you can use additional settings to adapt Clearent to your sales process. Here is a description of each setting:

  • Enable Clearent in E-commerce. Accept credit card payments through your E-Commerce site.

  • Allow Salespeople to Manage Customer Credit Cards. If you want your Salespeople to add or remove credit cards. Regardless of this setting, the following roles are always enabled to manage credit cards: Administrators, Credit Managers, Sales Managers, Accounts Receivable, and Cashiers.

  • Allow Card Pre-Authorization. Apply pre-authorization charges to your Customer's cards when they checkout.

To enable additional settings, follow these instructions:

  1. Go to Setup and select Settings.

  2. Click on Clearant Integration in the Integrations group.

  3. Check the box next to the settings you want to enable.

  4. Click on Done to store the changes.

If you want to restrict or make mandatory credit card payments for some of your customers, read the Restrict Credit Card Payment and Require Credit Card Payment articles.

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Credit card fees

You can set your credit card fees and surcharges for credit card payments processed from the Order Entry, E-commerce, and Accounts Receivable screens.

There are two types of charges you can add:

  • Convenience fee. The convenience fee is in USD.

  • Surcharge. The surcharge is in percentage.

To set credit card fees, follow these instructions:

  1. Go to Setup and select Settings.

  2. Click on Credit Card Fee Setup in the Integrations group.

  3. Select the type of credit charge fee.

  4. Input the amount.

  5. Click on Save.

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Restrict Credit Card Payments

You can disable credit card payments for a specific Customer on the Order Entry and E-Commerce screens. To do this, you must enable the Restrict Credit Card Payment setting. To do so, follow these instructions:

  1. Go to Setup and select Customers.

  2. Search the Customer you are modifying.

  3. Click on Edit from the Actions column.

  4. Select Advanced on the Show Fields field.

  5. Check the box next to Restrict Credit Card Payments.

  6. Click on Save.

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Require Credit Card Payments

You can require specific customers to pay with a credit card for all their orders.

To do this, do the following instructions:

  1. Go to Setup and select Customers.

  2. Search the Customer you are modifying.

  3. Click on Edit from the Actions column.

  4. Select Credit Card (In-App) from the Payment Methods field in the Setup tab.

  5. Click on Save.

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Set up Credit Card Terminals

You can add, delete and edit physical credit card terminals for users to process payments directly from Accounts Receivable (A/R) and Order Entry. Follow these instructions to add, edit, or delete a credit card terminal:

Add a Credit Card Terminal

  1. Go to Setup and select Settings.

  2. Click on Credit Card Terminals in the Accounts Receivables group.

  3. Click on Add Credit Card Terminal.

  4. Enter the name and the description of the terminal.

  5. Input the API Key provided by Clearent.

  6. Click on Save.


Edit a Credit Card Terminal

  1. Go to Setup and select Settings.

  2. Click on Credit Card Terminals in the Integrations group.

  3. Click on Edit in the Actions column on the Terminal you want to modify.

  4. Edit the information.

  5. Click on Save.


Delete a Credit Card Terminal

  1. Go to Setup and select Settings.

  2. Click on Credit Card Terminals in the Integrations group.

  3. Click on Delete in the Actions column on the Terminal you want to modify.

  4. Click on Save.

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Location Restrictions

The Clearent Integration limits access to process and/or manage credit cards to locations (IP addresses) within the United States of America.

If your IP is not in an allowed country, you will receive the following error messages:

Setup > Customers > Edit > Manage Credit Cards

Receive Payment Screens

Setup > Customers > Edit > Manage Credit Cards

Receive Payment Screens

 

 

Need to process payments outside of the US?

If you need to process credit card transactions from other countries, you may be able to use a remote-access VPN to access your Company's Intranet (must be located in the US). Please consult your IT services provider for further information on how to set up a VPN.

 

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Problems processing credit card payments?

If you are having problems processing payments, verify if the following conditions are met:

  • Your IP and your Customer's IP are in the United States. You can only process credit card payments through Clearent with IPs from the United States. IPs from other countries are restricted.

  • Your Company's currency and your Customer's currency are in USD. You can only process payments in US Dollars. To learn how to set the currency of your account, click here.

  • Your Location has this Integration enabled. If your Company is Multi-Location, make sure you have the Integration enabled for this Location. Click here to learn how to check and enable this Integration for your Location.

Here are the common problems that can affect the processing of payments through a terminal:

Message

Solution

Message

Solution

Payment failed: There was an error connecting to the terminal.

Check your connection and try again.

Payment failed: Your payment session has timed out.

Try again and if the problem continues, contact Clearent's support team or the Komet Sales team.

Payment failed: The payment may have been canceled, or the terminal is in use.

Wait a few moments and try again.

Payment failed: Possible duplicate payment detected.

Verify that the payment was not processed before from the Payment History.

Payment failed: Not sufficient funds.

Contact your Customer to request a different form of payment.

Payment failed: Consult the card terminal or receipt for more details.

Try again and if the problem persists, contact the Clearent Team.

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