Void Orders or Delete Products from K2K Orders
In this article, you will learn how to delete or void K2K orders as a Vendor Company and how the system notifies Buyer Companies about changes. This also applies for the API method Void an Invoice.
Table of Contents
How to Void a K2K Order
To void an order coming from the K2K Network, do the following steps
Go to Order Entry and select Order Summary.
Search for the Order you want to void. Type K2K to find all the K2K orders.
Go to the Actions column and click on Void. A confirmation window will appear.
Enter the word CONFIRM and click on Continue.
Optional: You can also enter the void reason.
A message will appear at the top of the screen confirming that the order was successfully voided and in the Status column, a canceled icon will appear.
Delete Products from a K2K Order
To delete products from a K2K Network order, do the following instructions:
Go to Order Entry and select Order Summary.
Search for the Order from which you want to delete a product. Type K2K to find K2K orders.
Go to the Actions column and click on Edit. The system will take you to the Add Order screen.
Go to the product line you want to delete and click on Delete in the Actions column.
A confirmation window will appear. Enter the word CONFIRM in upper case and click on Continue.
Buyer Company Notifications
Every time an item is deleted from a K2K Order, the system will send an email notification informing this in order for the company to find another way to supply the product.
Related Articles
-
Configuración de ventas K2K (Español)
-
Create a Purchase Order with K2K Products (Knowledge Base)
-
How Are Prices and Costs Calculated for K2K Products? (Knowledge Base)
-
-
K2K for Sales (Knowledge Base)