K2K Process for Vendor Companies

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Last updated: Sep 27, 2024 by Andres Toledo
4 min read

In this article, you will learn how the K2K flow works for Vendor Companies. Keep in mind that in order to optimize the K2K process, the box codes will remain the same during the entire K2K process.

 

 

Processing a K2K Order

Once you have synchronized and Published your inventory, customers can order it through any of the buyer company's sales channels (Wholesaler in the image). The system will create a New Order in your system and send an email notification to the salesperson (associated with the Buyer Company), letting them know that a K2K order has been checked out by the final customer.

Please remember the following when processing K2K orders:

  1. Search for the order placed by Buyer Company (BC) and confirm it.
    To see and confirm an order, go to Order Entry > Order Summary and search the order. An easy way to find K2K orders is to search using your Buyer’s Company name. K2K orders have an indicator next to the Order number. You can also type K2K in the Order filter.

  2. Remember to check Warehouse Notes.
    Before you proceed with the shipping process, please make sure to check the Ship To and the warehouse instructions of the order to verify the selected carrier. Sometimes, the carrier account number may also be included in the Warehouse instructions.

  3. Once you confirm an order, the system will assign an AWB.
    This AWB will appear in the Buyer Customer with the order's reference number or ship date.

  4. Confirming an order with pending products.
    If there are products in the order that have not been checked out, the system will ask for confirmation before removing them from the order in order to confirm it. In this case, the salesperson from the Buyer Company, the final customer, and the users specified in the "Send Invoice To" and "Send Check Out Notification To" fields of the Vendor Company will be notified about the deleted items.

    If you want to see which product lines are still pending to be checked out, click on the details icon to open the Invoice Order Details screen. The non-checked-out items will be marked with a blue icon, and the already checked-out items will be identified with a green icon. You will be able to see the date and time when the item when the product was added to the shopping cart.

Ship Days Offset

The system allows you to set the number of days that an order with K2K products must be entered in advance of the ship date. For example, if the value is set at 3 and an order is placed on Monday, the Buyer Company will not be allowed to purchase the items before the following Thursday, which will be the actual Ship Date of the Order.

You can set these days by going to the Setup > Settings > K2K Settings.

Confirming an Order

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Carrier Mapping and Shipping

We recommend you map the carriers you use to simplify your shipping process. If you don’t map your carriers, the system will work as described below. To learn how to map carriers, readMapping - Carriers.

Order with an Unknown Carrier

When you receive a K2K Order, and the Carrier appears as UNKNOWN, it could be due to the customer selecting Ship Via Grower or to the lack of mapping for the carrier.

You can find the selected carrier by reviewing the warehouse instructions and notes in the order details, so you can proceed to assign the carrier for the order.

Order Mark Code

The Mark Code of the order in the Vendor Company will be the Customer Code of the Buyer Company's customer.

 

Print Shipping Labels

To print the shipping labels, go to Shipping > Order Summary, search the order, and Print the Shipping labels from the Actions button.

 

Identify K2K Labels

These labels will have a K2K mark so they can be used as well in the BC as receiving labels so no double labeling will be required.

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