Problems when Sending Shipping Information Through EDI

Owned by Former user (Deleted)
Last updated: Dec 04, 2023 by Andres Toledo
2 min read

There might be a variety of reasons why shipping information cannot be sent through EDI to Armellini System (AELIS4). This article explains the most common issues and their solution.

Successful Upload

The user that sends the EDI will receive a confirmation via email (either for successful or failed transactions). The same email will be sent to the users specified in the "Copy Response to" field during the EDI setup.

Process Failed

Komet Sales EDI service is down:

Armellini System is down

Logs Report

In case there are discrepancies, an attached file will also be sent. Keep in mind that in some cases, the discrepancies are not really errors, so you won't have to do anything for those.



If this message appears, that means that the boxes had already been sent, so it's not necessary to do anything.

Detail #1

  • Consignee Name: Komet Sales - Medellin

  • Consignee: B110130

  • Message: The Unit ID was already received

  • Quantity Failed: 3

If this message appears, this means that the product name in Komet exceeds 30 characters and is not allowed in Aelis4. Contact us at support@kometsales.com

Detail #2

  • Consignee Name: Komet Sales - SAN ANTONIO

  • Consignee: F129100

  • Message: The product description length is not valid

  • Quantity Failed: 1

When this message appears, contact Armellini support so they can assign days of service to the consignee.

Detail #3

  • Consignee Name: Komet Sales - Miami

  • Consignee: F110186

  • Message: The Consignee doesn't have Days of Service for the 09/12/19 (Thursday)

  • Quantity Failed: 1

The box dimensions are not correctly set (=0)

Detail #4

  • Consignee Name:

  • Consignee: B110230

  • Message: The min value for the length is 0.1

  • Quantity Failed: 2

The characters on the AWB exceed the 15 characters. Contact us at support@kometsales.com

Detail #5

  • Consignee Name:

  • Consignee: B110230

  • Message: The AWB length is not valid

  • Quantity Failed: 15



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