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Place an Order from the E-Commerce

Place an Order from the E-Commerce

In this article, you will learn how to place an order using the Komet Sales E-commerce portal.

User Roles: E-commerce Customers.

Table of Contents

Create an Order

  1. Go to the E-commerce.

  2. Enter the Shipping Information (Shipping Date, Shipping Address, Carrier, Shipping Via, etc) to see product availability.

  3. Optional: Use the search bar or filters to refine your results.

  4. Once you see a product you want, enter the number of boxes you want for the product in the Order Qty column and click Add.

  5. When you finish adding products to your order, click on the Shopping Cart to review your order.

  6. Check out your order by clicking on Proceed to Checkout.

  7. Select a payment method or add a new one and click on Pay.

Your vendor will review and approve the submitted order. Once approved, you will receive an e-mail invoice, and the order status in the Order Summary tab will change to Approved.

Place Orders in E-commerce.mov

See Your Orders

You can review your orders and download invoices as a PDF in the Order Summary screen.

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Frequently Asked Questions (FAQs)

There are two methods for searching for products on E-commerce:

  1. Search Bar:

    1. Enter specific keywords to find products by:

      1. Name: (e.g., Gerbera Blue Iris)

      2. Details: Refine results by length (e.g., 20cm stems), color (e.g., red), or box type (e.g., if is Half Box, type HB).

      3. Category: Search for broader categories (e.g., Lilies).

  2. Sidebar Filters:

    1. Narrow your search using filters as:

      1. Category: Filter by flower type (e.g., Agapanthus, Roses).

      2. Color: Find products in specific colors (e.g., Red, Yellow, White).

      3. Vendor and Inventory Type (if available): Filter by specific companies selling the product.

Combine these methods for the most efficient product search by using the search bar first and then the Sidebar filters.

Product Search in E-Commerce.gif

You can print the invoice from the Order Summary tab by clicking on Print Invoice in the Actions column of the order.

To add products in bunches to your shopping cart, click on the Bunches tab in the products section and follow the instructions in the Create an E-commerce order section.

Buy Products in Units or Bunches.png

Unable to purchase by units?

Your vendor might not have enabled "Sell by the Bunch" yet. To buy units, contact your vendor and ask them if this service is available.

Products are listed in the company currency, but as you add them to your shopping cart, the price will automatically update to reflect your local currency. The system currently works with the Euro (EUR), United States Dollar (USD), Chinese Yuan (CNY), and South African Rand (ZAR).

You can see the conversion by clicking on your shopping cart. Remember to review your final order before checkout!

It is the E-commerce Time to Checkout. A timer next to the Order Total and the Shopping Cart shows how long these items are reserved for your purchase. This ensures no one else can buy them while you complete your checkout. This timer starts when you add your first item and resets if you clear your shopping cart.

The countdown might change based on when the products stop processing for the day (cut-off times), the date you choose for them to be shipped (Shipping Date), and the Carrier you pick.

E-commerce Timer.png

You can only cancel an e-commerce order with Pending Approval or In Progress status, and no payments applied. To cancel an order, do the following instructions:

  1. Login into your e-commerce account.

  2. Go to the Order Summary.

  3. In the Actions column, click on the order's Cancel (X) icon.

  4. Confirm by clicking on Yes, cancel the order.

There can be a few reasons why your e-commerce order isn't going through, including exceeding the daily cut-off time for same-day processing or an issue with the website's timer during checkout. Read Checkout Problems - E-Commerce for further information.

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