In this article, you will learn how the e-commerce timer works, how to enable it, and frequently asked questions.

Roles enabled to perform this action: Ecommerce customers.

The timer applies to every inventory type and considers the vendor's shipping cut-off times.

How Does the Timer Work?

Step One: Setting Up Automatic Order Expiration (For Admins)

The admin enables the order timer in the company settings and decides if they want a salesperson to be notified by email when an order expires.

Step Two: Shopping Cart Timer (For Customers)

The time to checkout automatically starts when you add the first item to your shopping cart.

Step Three: Order Expiration (What Happens)

If you don't complete your purchase before the timer runs out, the system will cancel your order and clear the shopping cart.

Step Four: Order Cancellation Notification (For Customers)

You'll receive a notification on the app and an email letting you know the system canceled your order due to inactivity.

Back to top

FAQs

The timer starts when you add the first product to your shopping cart.

The default time of the e-commerce timer is 60 minutes. However, this time may be reduced for orders with a ship date equal to the current date. In these cases, the system will validate the chosen carrier's cut-off time and the original source of the products added. The system will inform you of what is available and warn you of early shipping cut-off times. For more information, read E-Commerce Checkout Errors.

There is no way to pause the timer. The timer only resets in two different scenarios:

When you complete the checkout process.
When the shopping cart is empty. If you remove the items from your shopping cart, the e-commerce timer will restart.

Back to top

Knowledge Base

E-Commerce Timer

Table of Contents