Who Does Receive Notifications When an E-commerce Order is Placed or Checked out?
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- For Prebooks Generated Through E-commerce (Check-out): when an e-commerce preorder (Prebook) is generated (products coming from VA, K2K and Future Sales), the system will always send notifications to the salesperson and the customer. The system allows sending a copy of these notifications to the emails entered in the field Send Check-Out Notification To on the customer setup and E-commerce settings. For K2K products, the system will always send a notification to the salesperson of the Buyer Company and to the Salesperson of the Vendor Company.
- For Orders Generated Through E-commerce (Check-out): When the customer places an Order from e-commerce, the system will always send a notification to the email entered in the of the customer setup and to the salesperson of the order. In case the company wants to enter additional email addresses to send a copy of the checkout notification, this can be done either from the customer advance set up or from the e-commerce settings.
Information
The system will send a single notification for web orders when they contain prebooks and orders at the same time. To see en example of those notifications read Checkout Notifications - E-Commerce.
- For cancelation of K2K orders by the Buyer Company: when the Vendor Company cancels a K2K Order, the system will always send a notification to the customer of the order (In this case, the Buyer Company>>). The Buyer company has the possibility of entering additional email addresses to receive a copy of the cancelation from the field Send K2K Cancel Notification To, available on e-commerce settings.
- For confirmation of a K2K order non-checked-out yet: If this is the case the items that have not been checked out will be deleted from the order once it is confirmed. In the Vendor Company the system will send a notification to the email entered in the
- For K2K Orders Checked Out from the Buyer Company: Once an order with K2K products is checked out from the Buyer Company (either by the final customer or a salesperson) the system will always send a notification to the customer, the salesperson of the Buyer Company and the Salesperson of the Vendor Company.
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