How to Reconcile A/R Balances for Customers Set With Landed Cost as Price

In order to do not affect your customer's statements, GPM or open balances, you can do any of the following:

1. Go to setup>>settings>>customers and click on Dashboard Exceptions. Enter the name of the order's customer and click on Save Block customers to see the dashboard information. Enter $0.00 as sales price in the order. In this way, your profit margins will not be affected.

         2. Let the system to suggest the landed cost as price. For remaining fees we suggest to set up a dummy payment method and use it to pay those charges so your open balance is not affected. (For more information on how to create a payment method, read Add or edit a Payment Method).